About Us MQA contributes to the mission of the Department by licensing health care practitioners who meet statutory standards, enforcing laws and rules governing health care practitioners, and providing information to assist the public in making informed health care decisions. MQA comprises over 700 team members across three bureaus who collaborate with the Department’s Office of General Counsel, 22 regulatory boards and four councils to administer timely, accessible, and reliable services. Prosecution Services Unit Provides legal services in the regulation of all health care boards and councils by reviewing the investigative report to recommend a course of action, such as an emergency order, expert review, a closing order, or an administrative complaint. Bureau of Operations Provides operation and infrastructure support to MQA and the health care regulatory boards and councils through the functions of four offices. Key functions range from document, contract, asset, and database management to license maintenance and renewal, background screening services, and voice, email, and interactive internet customer contact. Bureau of Enforcement Acts as the compliance and investigative arm of the Division, where complaints about practitioners are received and investigated and violations and administrative actions are established according to Florida Statutes or rules. Bureau of Health Care Practitioner Regulation Consists of seven board offices that work with the regulatory boards and councils, implementing rules into policy and procedure and advising on budget matters. Applications for licensure are reviewed, disciplinary hearings are conducted, and rules are promulgated in partnership with the boards and councils. Regulatory Boards and Councils While board members are appointed by the Governor, council members are appointed by the State Surgeon General or the board under which the council operates. Members serve to conduct disciplinary hearings, promulgate rules, develop proposed legislation, approve continuing education providers and courses, and review licensure applications. Director’s Office Facilitates cross-functional processes so that strategy is integrated, executed, and evaluated across the division. Key functions include budget development, human resource management, legislative coordination, strategic communications, and long-range policy planning. Annual Report and Long-Range Plan 2021-22 7
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